FAQ - FREQUENTLY ASKED QUESTIONS
In our FAQ we have collected your most frequently asked questions and answered them for you.
All orders with appropriate availablility will be processed immediately. The delivery time for available products usually takes 2-3 business days once the order has been dispatched. Information about the availability of each item is shown on the product detail page and in your shopping cart. By using payment in advance, please notice the additional bank processing times of 2-3 business days.
Shipping costs are calculated based on your personal details at checkout. The following shipping providers are available: DHL, FedEx, and UPS.
To stay informed about the whereabouts of your delivery at all times, you can use the online tracking service of our logistic partners DHL, UPS and FEDEX. As soon as your order has left our warehouse and is on its way to you, you’ll receive a shipping confirmation via e-mail. Therein we are also informing you about which shipping company is carrying your package along with the pertaining tracking number(s).
We are only handling the warranty services for goods purchased directly from us.
The legally mandated period of the warranty is 24 months for all products, starting with the date of purchase. The warranty expires if the customer altered the product. By defective products which have been bred by improper use, the customer shell pays for amendment and shipping costs.
The customer needs to review the product directly. In case of any deficiencies the customer has to report them directly at the contact form or via mail to sales@raceroom.asia within 10 days.
If the warranty and guarantee have already expired or have expired due to improper handling, a service employee will take you through the further steps, e.g. repairs at your expense, return or disposal.
Ascher Racing Support
KW automotive GmbH
Aspachweg 14
74427
Fichtenberg
Deutschland
Telefon: +49 7971 / 9630-180
Fax: +49 7971 / 9630-291
E-Mail: sales@raceroom.asia